*Effective Date: November 2, 2023*

At Origène, we are committed to providing a transparent delivery and return experience for our customers, whether they are based in Canada or internationally. We encourage you to carefully read the information below to understand our policies.

Return and Refund

We want you to be completely satisfied with your purchase from Origène. If you are not satisfied with your order, here is our return policy:

• You have the option to return unused and unopened items in their original packaging within 30 days of receiving your order.
• We also accept returns for a refund on defective products, in the case of adverse skin reactions caused by the use of our products, and for damages that occurred during shipping.
• To facilitate the return process, we ask our customers to provide proof of purchase, such as an invoice or confirmation email.
• To request a return, please contact us at info@origenenathaliesimard.com with your order number and a brief explanation of the reason for the return.
• Return costs are the responsibility of the customer, except in the case of defects or errors on our part.
• Once we have received and inspected the returned items, a refund, including the initial shipping costs, will be issued within 15 business days.
• Refunds will be processed using the original payment method used for the purchase.
• Please note that no returns will be accepted for reasons of personal preference, such as the scent of the products, color, or a simple change of mind.
• Furthermore, we are not responsible for damages resulting from the improper use and/or storage of products. It is essential to monitor the scent, color, and texture and discontinue use if any changes are observed.
  

Order Processing Issues

In certain circumstances, some orders cannot be processed for various reasons, including:

• Unavailability of ordered products.
• Difficulties related to payment information processing.
• Incorrect address.
• Duplicate orders.
  

Contact

If you have any questions regarding our return and delivery policies, please contact us at info@origenenathaliesimard.com. We are here to assist you.

Your satisfaction and your experience with our products are of the utmost importance to us.

Thank you for choosing Origène.

*Effective Date: November 2, 2023*